Can I use any computer or browser to access Projecturf?

Yes. Projecturf is a Web-based app, which means there is nothing for you to install and you can use any computer to access Projecturf. This includes both Windows and MAC. Projecturf has been optimized to work in all modern browsers, including Microsoft Internet Explorer 7+, Firefox, Safari, and Google Chrome.

Is Projecturf safe, secure, and reliable?

Yes. Projecturf uses the highest level of security available on all accounts at all times. Data that is transferred between our servers and your computer is protected using a 256-bit encrypted Extended Validation Certificate (EV SSL) and our servers are hosted with Rackspace in a SAS 70 Type II-compliant datacenter, where they are constantly monitored and contain advanced firewalls for additional security. Data is backed up nightly (including all databases) in case of an emergency and can be restored within a few hours if problems arise.

What is the logo service you offer?

We want to help you look your best for your customers. Your logo is a big part of your brand and image. We realize that you may not have graphic design experience or the necessary tools to make your logo look its best. So we offer this service free of charge. After your first billing cycle, send us an email and attach your logo artwork and we'll help make you look good. See the Logo Service Rules for more details.

Do you really offer unlimited storage?

Yes. We were the first to offer unlimited storage on all plans and remain one of the only apps that still offer this great feature.

How does the free trial work?

All plans come with a free trial. Your first 14 days are free and you will not be charged during this time. You can cancel at any time before your first billing date and you will not be charged.

Can I change plans at any time?

Yes. Projecturf is a month-to-month, pay-as-you-go service. We do not have long-term contracts, service agreements or any restrictions on plan changes. You can change plans (including both upgrading and downgrading) at any time.

Can I cancel at any time?

Absolutely. You can easily cancel your account at any time by going to My Account and following the link to cancel your account.

Do you offer various payment terms and methods?

Yes. We accept all major credit cards including Visa, MasterCard, Discover, and American Express. You can choose to pay month-to-month (most common) or you may pre-pay annually if you prefer. When you sign up, you're automatically put on our month-to-month plan, but you can change this at any time after you login.

Does the cost of my plan remain the same even if I have a lot of users?

Yes. We do not charge based on the number of users and all plans allow you to have unlimited users in the system.

If I sign up today, will I be up and running today?

Yes. Simply create an account by picking a plan and signing up and you will have instant access to Projecturf.

What kind of support can I expect?

Projecturf offers support to our customers for life. If problems arise, you can use the Help Center inside the app to get answers to commonly asked questions and to submit trouble tickets. We have a reputation of being incredibly responsive and flexible with customers, which is noteworthy when we're compared to some of our competitors.

Is it easy to learn how to use Projecturf?

Absolutely! Projecturf is the most stunningly designed app of its kind. We've literally spent thousands of hours in the design lab developing an interface that is not only sleek, but intuitive and easy-to-learn. Independent reviews have said that Projecturf is "extremely well-designed" and has "ridiculously easy navigation."

Why should I spend more money on Projecturf?

If you review the amount of features that Projecturf offers compared to our competitors, such as unlimited storage space and much larger file size limits, as well as factor in our refined and ground-breaking user interface (which is unmatched in our industry), and consider the fact that we don't charge for "add-ons" like the other guys, the difference between Projecturf and other apps is not that great. Simply put, we offer more features, better support, unlimited storage, unlimited users, much larger file size limits, a beautiful interface, and a much more pleasant experience for your customers than any other app. The slight cost difference pales in comparison.

Can I get my data and projects out of Projecturf at any time?

Yes. You can export your project data at any time from the Project Settings section. Our export includes virtually everything in the project, including all your files, which is another reason why Projecturf is out in front of the competition.

Can you explain the workflow?

There are 3 user levels in Projecturf; Admins (2 Levels including System Admin and Project Admin), Project Managers, and Users. Each account is created by a system admin. The system admin can grant other registered users admin capabilities in the My Account section. Admins have the ability to create and manage projects. Within a project, at the project-level, there are 2 types of access; Project Managers and Staff Members. Project Managers have access to the project settings and can manage, edit, and delete anyone's activities throughout that project. Staff members can only manage, edit, and delete their own activity and do not have access to the project settings. Even though you may be an admin, you need to assign yourself to the project as a Project Manager or Staff Member to interact with that project. If you are not part of the project but are in fact an admin, you will still have "view-only" access to all projects.

Do you offer educational or non-profit discounts?

We believe everyone is entitled to the best possible price we can offer. For this reason, our prices are as low as they can be for every customer, including educational institutions and non-profits.

What is your refund policy?

Projecturf is a month-to-month service and we do not require long-term contracts or service agreements. You can cancel or change your plan at any time. You have complete control over managing your account and payment terms, so we do not offer refunds. Our policy is described in greater detail in our Terms & Conditions.